Customer Success Manager

Summary

Join enosix, a leading provider of real-time data integration solutions, as a Customer Success Manager. You will build and maintain a Customer Success Program, ensuring customer satisfaction and driving revenue growth. Responsibilities include developing success plans, collaborating with internal teams, and acting as a liaison between enosix and its customers. You will build high-trust relationships with customers, focusing on executive-level engagement and proactive success planning. The ideal candidate has a strong understanding of the ERP and CRM markets and experience in a B2B Enterprise SaaS environment. enosix offers a remote work environment, competitive compensation, and a variety of benefits.

Requirements

• B.S. or B.A. required
• 4+ years of experience in Customer Success or Account Management in a B2B Enterprise SaaS environment
• Strong written and verbal technical communication skills
• Startup or early-stage technology experience is a requirement
• Enthusiastic, strong work ethic, and a positive attitude
• Regular and Proactive Communication: Participate in and drive business reviews to analyze support for each customer, agree on action plans for any outstanding issues to drive resolution, and provide insight on upcoming release features that will add value for the customer
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level

Responsibilities

• Build and maintain a Customer Success Program to manage the portfolio of enosix customers through all stages of the customer lifecycle. You’ll establish yourself as a trusted leader that works to ensure the customer’s desired outcomes are delivered resulting in customer advocacy of enosix
• CSM will be responsible for: introducing current customers to enosix innovation; cross-selling and up-selling software and services throughout the enterprise; identification of new opportunities for customer growth; and collaboration with sales and services resources within the company
• Develop success plans for customers that outline their critical success factors and outcomes, metrics for success, potential issues, and provide recommendations
• Partner with marketing to facilitate and create customer “win” stories, press releases, webinars, and other forms of promotional materials
• You’ll demonstrate effective knowledge of enosix solutions, decision-making processes, and technology infrastructure. You will act as a liaison between sales, delivery, product management, enosix Leadership Team, and the customer with a focus on ensuring a long-term successful relationship, and communicating the enosix product roadmap; specifically, how the roadmap will positively impact the customer’s business
• Collaborate with the internal enosix team on behalf of the customer, motivating the enosix team, coordinating across departments, while anticipating and addressing needs. Problem solve with the customer delivery manager and executive team to identify/resolve all issues that could impact satisfaction
• Drive close relationship with the customer during the launch phase to maximize the perception of value
• Leverage customer relationships as needed for prospect references
• Lead quarterly business reviews with the enosix Leadership Team related to customer success

Preferred Qualifications

Experience working with SAP is a plus

Benefits

• Opportunity to get in early with a global technology company
• The ability to make key decisions and see your impact immediately
• We are completely a remote work force
• Competitive compensation packages
• Generous and flexible open PTO policy. We trust our employees
• Health, dental, and vision benefits, LTD, STD, 401k eligibility