Customer Success Manager

Summary

Join our client, a fast-growing mobile ad tech company, as a Senior Account Executive in Dubai! Drive revenue growth and platform adoption by managing client relationships and collaborating with sales and media buying teams. Guide clients through the platform, develop DSP strategies, and optimize campaigns for success. Your role will involve onboarding, training, and ongoing support, ensuring clients achieve their business goals. This remote position requires experience in advertising technology and a programmatic work environment. You will be responsible for educating clients on new platform features and best practices.

Requirements

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

Responsibilities

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients