Customer Success Manager

Summary

Join a fast-growing mobile ad tech company as a Customer Success Manager! In this hybrid/remote role, you will help grow revenue and drive platform adoption through strategic account management and strong client relationships. Collaborate with Sales and Media Buying teams to support clients in achieving their business goals, guiding them through platform onboarding, DSP strategy, optimization, and ongoing success. You will play a key role in integrating the platform into their digital strategy and act as a customer advocate, integrating client feedback into product decisions. This position requires experience in advertising technology and a DSP/programmatic work environment. The ideal candidate will possess excellent communication and analytical skills and a passion for growth and development.

Requirements

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

Responsibilities

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients