Customer Success Manager

Summary

Join Vantage's growing customer success team as a Customer Success Manager! You will be the primary point of contact for customers, guiding them through onboarding, providing training, gathering feedback, and presenting business reviews. This role requires strong technical understanding and communication skills, working with customers ranging from startups to large enterprises. You'll represent customer needs internally and contribute to subscription renewals. The ideal candidate possesses 2+ years of relevant experience in B2B tech or SaaS and excels at building relationships with technical stakeholders. Vantage offers a competitive salary, equity, 401k, comprehensive health benefits, and education stipends.

Requirements

• 2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
• Ability to manage a wide portfolio of accounts from SMB up to large enterprise accounts
• Strong emotional intelligence and the ability to empathize with customers
• A kind person

Responsibilities

• Lead customers through their product onboarding and train them on how to use the Vantage platform
• Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls
• Represent customer support issues and product feature requests to the rest of the organization
• Work with customers on renewals of their subscriptions
• Consistently and authentically work as an agent of the customer to represent their needs to the broader organization

Preferred Qualifications

• Monitoring and observability expertise
• Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
• Relevant Data Visualization / financial product experience

Benefits

• Equity
• 401(k) plan
• Medical, dental, and vision benefits
• Education stipends