Remote Customer Success Manager
at Veriff
Veriff
πRemote - United Kingdom, Spain
Please let Veriff know you found this job on JobsCollider. Thanks! π
Summary
Join Veriff's Go-to-Market Division as a Customer Success Manager (MENA/EMEA) to support enterprise customers in the Middle East and European regions, ensuring growth and utilization within our customer base, understanding customer integrations, and developing trusted relationships with our customers.
Requirements
- 6+ years of customer success or account management experience within the SaaS industry
- Previous experience supporting global clients particularly within the Middle East and European regions
- A proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Knowledge and understanding of the regulatory and compliance landscape within the Middle East regions around KYC and IDV
- Highly organized and a skilled multitasker
- Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations
- Highly developed interpersonal and client-facing skills
Responsibilities
- Ensuring growth and utilization within our customer base
- Understanding customer integrations, technical set up, ensuring each set up is optimised for each customer use case
- Working with Product Management and Engineering to provide feedback from the field and represent the customer perspective with the goal of developing a more robust and innovative core product
- Developing trusted relationships with our customers
- Acquiring a thorough understanding of our customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Serving as the link of communication between customers and internal teams
- Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
- Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
- Clearly communicating the progress of initiatives to internal and external stakeholders
- Assisting with challenging customer requests or issue escalations as needed
Preferred Qualifications
- Previous experience as a CSM/AM within the IDV/IDVaaS industry
- Previously worked for a global scaleup/startup
- Previous experience managing key, enterprise clients within the SaaS industry
Benefits
- Flexibility to work from home
- 7 extra recharge days per year on top of your annual vacation days
- Stock options that ensure you share in our success
- Private health insurance coverage to ensure youβre feeling great physically and mentally
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
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