Remote Customer Success Manager

Summary

Join Veriff's Go-to-Market Division as a Customer Success Manager (MENA/EMEA) to support enterprise customers in the Middle East and European regions, ensuring growth and utilization within our customer base, understanding customer integrations, and developing trusted relationships with our customers.

Requirements

• 6+ years of customer success or account management experience within the SaaS industry
• Previous experience supporting global clients particularly within the Middle East and European regions
• A proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Knowledge and understanding of the regulatory and compliance landscape within the Middle East regions around KYC and IDV
• Highly organized and a skilled multitasker
• Excellent written and verbal communication skills and a knack for delivering compelling presentations and product demonstrations
• Highly developed interpersonal and client-facing skills

Responsibilities

• Ensuring growth and utilization within our customer base
• Understanding customer integrations, technical set up, ensuring each set up is optimised for each customer use case
• Working with Product Management and Engineering to provide feedback from the field and represent the customer perspective with the goal of developing a more robust and innovative core product
• Developing trusted relationships with our customers
• Acquiring a thorough understanding of our customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Serving as the link of communication between customers and internal teams
• Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Clearly communicating the progress of initiatives to internal and external stakeholders
• Assisting with challenging customer requests or issue escalations as needed

Preferred Qualifications

• Previous experience as a CSM/AM within the IDV/IDVaaS industry
• Previously worked for a global scaleup/startup
• Previous experience managing key, enterprise clients within the SaaS industry

Benefits

• Flexibility to work from home
• 7 extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Private health insurance coverage to ensure you’re feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs