Vibes is hiring a
Customer Success Manager

Summary

Join Vibes, a leader in mobile engagement, as a key player in our Customer Success team. Drive customer satisfaction and growth by developing strong relationships with enterprise customers, leading them through the value realization process, and driving renewals and upsell opportunities.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related field within a B2B SaaS or marketing technology company
• Proven track record in managing and growing a portfolio of enterprise customers, with a focus on retention and upsell
• Strong sales acumen, including experience with negotiation, creating proposals, and driving revenue growth
• Excellent communication, presentation, and interpersonal skills, with a positive and proactive approach
• Ability to manage multiple priorities in a fast-paced environment, adapting and recalibrating as needed
• Passionate about driving customer success, with a genuine interest in helping them achieve their goals

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of enterprise customers
• Lead customers through the value realization process by understanding their business objectives and providing strategic recommendations on how to best leverage Vibes' platform for success
• Drive renewals and identify opportunities for upsell and cross-sell, helping customers expand their use of Vibes' solutions
• Act as the voice of the customer within Vibes, providing feedback and insights to internal teams to improve our products and services
• Work closely with Sales, Marketing, and Product teams to align on customer needs and ensure a seamless customer experience
• Assist in the development of case studies and success stories that showcase customer achievements
• Design and implement strategic account plans tailored to each customer’s goals
• Manage the client relationship throughout the entire lifecycle, from goal-setting to value delivery, account growth, new product adoption, and renewals
• Develop and maintain a deep understanding of the Vibes platform by actively using and showcasing its features
• Use data and analysis to guide customer conversations and decision-making, ensuring a data-driven approach to customer success
• Share and implement best practices in customer success, helping to build a strong foundation for Vibes' growing Customer Success team
• Act as a trusted advisor to your clients, delivering strategic insights and guidance that align with their business objectives and maximize their investment in Vibes’ solutions

Benefits

• Competitive salaries
• Options
• Medical, dental and vision coverage
• Short and long term disability
• Life insurance
• 12 paid holidays
• Flexible vacation
• Summer Fridays
• Winter Holiday break
• Commuter benefits
• 401(k) plan and match
• Paid parental leave program