VideaHealth is hiring a
Customer Success Manager

Summary

Join our growing team as a Customer Success Manager to manage pilot customers, drive product adoption, and deliver exceptional client experience.

Requirements

• 3+ years client success experience
• Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background
• Start-up experience and ability to operate in a fast-paced, ambiguous environment
• Ability to solve problems quickly and creatively in a highly collaborative environment
• Adept at managing multiple stakeholders internally and externally with differing seniority
• Proven track record of exceeding ARR goals and client satisfaction across a book of business
• Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives
• Strong customer data analysis skills highlighted by ability to take learnings and turn them into actionable insights and tactics that drive product adoption
• Highly organized, able to multitask, and easily adapts and responds to change
• Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences
• Comfortable conducting product demonstrations and presenting virtually or in-person
• Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback
• Willingness to travel up to 40%

Responsibilities

• Manage clinical team onboarding, training, and support
• Engage dental clinical teams driving VideaAI product adoption via a consultative approach through expertise in practice workflow integration
• Own the client relationship, partnering with sales and implementation teams, and taking over management for ongoing client happiness
• Drive product adoption and partner with clients to successfully achieve KPIs
• Develop and deepen relationships with clients that provide insight into their company goals and strategies
• Ensure client delight that drives client advocacy opportunities
• Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools
• Share opportunities with clients for greater enrollment and engagement
• Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience
• Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight