Oomnitza is hiring a
Customer Success Manager
Oomnitza
π΅ $97k-$125k
πRemote - Worldwide
Please let Oomnitza know you found this job on JobsCollider. Thanks! π
Summary
Join our team as a Customer Success Manager to help technology teams leverage the Oomnitza platform and achieve success. As a key member of our team, you will manage a dedicated book of customers, perform executive business reviews, and collaborate with cross-functional teams to ensure customer satisfaction and retention.
Requirements
- Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
- Business savvy with an ability to translate business needs into data and product requirements
- Excellent verbal and written communication skills
- Extremely strong presentation capabilities
- Self motivated and comfortable in an ever changing agile environment
- Basic understanding of APIβs/Web Services and how they function
- Intermediate knowledge of complex technology user workflows
- Knowledge and basic triage ability of HTTP Error Messages
- Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills
Responsibilities
- Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
- Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account
- Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
- Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions
- Schedule customer feedback sessions and identify areas for product improvement
- Work cross functionally with Support to ensure technical escalations are resolved in a timely manner
Benefits
- Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
- Market-competitive salary + equity
- A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°$125k-$148kπWorldwide
- π°~$150k-$200kπCanada, United States
- π°$103k-$133kπUnited States
- π°~$50k-$60kπCanada, Europe
- π°$110k-$125kπUnited States
- π°~$65k-$97kπUnited States
- π°$65k-$100kπUnited States
- π°~$65k-$97kπUnited States
- π°$80k-$120kπWorldwide
Please let Oomnitza know you found this job on JobsCollider. Thanks! π