Customer Success Manager

Summary

Join Wiser Solutions as a Customer Success Manager and ensure the successful delivery of client campaigns. Manage client relationships, prioritize campaign pipelines, define KPIs, supervise consultants and data reviewers, and deliver actionable insights. Translate client needs into Snooper missions, manage data validation, interact with clients, build dashboards, perform data analyses, monitor campaign progress, and optimize operational processes. Collaborate with product and IT teams to build supportive tools. This role requires a deep understanding of FMCG and retail sales drivers, strong analytical skills, and excellent client leadership.

Requirements

• Must have Full-time and long-term working rights
• Bachelor and or master’s degree in business or in a related discipline
• Must have Relevant Experience in FMCG or Consulting
• Excellent business sense and strong analytical skillset to help our clients extract the best insights from the data collected by our Snoopers
• Knowledge and experience interpreting qualitative and quantitative data sets and deriving relevant insights to solve commercial problems
• A strong business development and commercial mindset
• Excellent client leadership capability and confident presentation skills

Responsibilities

• Oversee our clients’ campaigns from start to end
• Translating client needs into Snooper ‘missions’ in a way that optimizes the data collection process (speed and accuracy)
• Managing our data validation process and performing data integrity analyses to maximize the quality of the insights delivered to our clients (very quickly you will be responsible for managing a team of data reviewers)
• Managing client interactions to collect input and provide updates throughout the life of their campaign
• Building dashboards to translate real-time data collected by shoppers into actionable insights for our clients on the Snooper platform
• Performing additional data analyses based on specific business needs to help our clients make the most of their data
• Monitoring campaign progress and results and taking appropriate actions to meet client deliverables and deadlines
• Contributing to optimizing our operational processes to support the company's growth by developing new tools and ways to automate our product
• Working in close relationship with our product and IT team to build the tools that will support our growth

Preferred Qualifications

• Strong analytical mindset and ability to think ‘outside the box’
• Strong customer orientation and sense of empathy (prior customer service positions are a plus)
• Ability to communicate clearly and effectively (cross-team or customer communication experience is a plus)
• Business acumen and strategic thinking
• Strong follow-through, organizational abilities, and time management skills
• High degree of attention to detail and self-accountability
• Demonstrated ability to manage multiple large responsibilities simultaneously, including a team
• Can-do, positive, and team-oriented attitude
• Caring deeply about people, team, and culture

Benefits

Job available remotely in Australia