Customer Success Manager

Summary

Join WorkMotion's Customer Success team as a Customer Success Manager and contribute to a thriving global company. You will nurture client relationships, ensure seamless onboarding, and actively monitor client portfolio health. This role requires strong communication, empathy, and time management skills. WorkMotion offers a remote-first work environment, flexible hours, and various benefits such as a well-being day, subsidized gym memberships, and a training and development allowance. The ideal candidate will have at least two years of experience in Customer Success or three years in Customer Experience. Apply if you are within two hours of the Central European Timezone.

Requirements

• Minimum 2 years in Customer Success or 3 years in Customer Experience
• Language: English - excellent verbal and written communication abilities
• Energetic, Motivated: Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members
• Diligent Documentation: maintaining thorough and accurate records
• Customer-Centric Mindset: Every client matters!
• High Empathy: ability to understand and resonate with clients' feelings and perspectives
• Time Management: capable of prioritizing tasks dynamically and efficiently to meet client needs
• Team Collaboration: work effectively with cross-functional teams to enhance client satisfaction
• Negotiation and influencing skills
• Relationship Building: develop and maintain strong relationships with clients to enhance trust and satisfaction

Responsibilities

• Own and drive client’s journey with WorkMotion
• Facilitate the adaptation of new clients, getting them up to speed with our employment solutions and setting them up for a successful working relationship with WorkMotion
• Monitor your client portfolio's health, continuously realigning client needs with our business solutions, facilitating business changes that impact clients, and driving upsell campaigns
• Facilitate the exit process, ensuring a smooth transition while leaving the door open for future opportunities

Preferred Qualifications

• German language is a huge advantage
• System Knowledge: familiarity with CRM tools like Hubspot and Salesforce
• Experience in delivering product demonstrations and presentations

Benefits

• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime
• Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax
• Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships
• Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge
• Stay connected: Take part in exciting annual team meetups!