Customer Success Manager

Summary

Join Workstream, a mission-driven company building premium software for hourly businesses, as a Customer Success Manager. You will be the primary post-sale contact for customers, owning relationships, driving platform adoption, and ensuring long-term success. Responsibilities include onboarding new customers, serving as a product expert, renewing business, identifying upselling opportunities, and collaborating with other teams. The role requires 4+ years of experience in Customer Success, Account Management, or Implementation, ideally in payroll, HRIS, or SaaS. Excellent communication and problem-solving skills are essential. Workstream offers a permanently remote position with a $50 monthly stipend, annual and performance-based bonuses, flexible PTO, company-issued device, and career growth opportunities.

Requirements

• 4+ years of experience in Customer Success, Account Management, or Implementation—ideally at a payroll, HRIS, or SaaS company
• Familiarity with US payroll processing, labor law compliance, or benefits administration
• Excellent communication and problem-solving skills; ability to translate technical concepts to business stakeholders
• A proactive mindset with strong project management and organizational skills
• Experience with CRM tools (Salesforce, Outreach, Tableau, UpdateAI)

Responsibilities

• Build strong relationships with key stakeholders at mid-market accounts
• Onboard new customers and ensure a smooth implementation of payroll and workforce tools
• Serve as a product expert—helping customers with best practices in hiring and payroll
• Renew books of business and in cases of expansion, partner with the Growth AE
• Proactively monitor account health and identify opportunities for upselling, training, or risk mitigation
• Partner with Implementations, Sales, Professional Services, Product, and Support to deliver best-in-class customer experience
• Track and report on customer success metrics such as activation, usage, retention, and satisfaction

Benefits

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Performance-based bonuses
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Company-issued Device
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni