Customer Success Manager

Summary

Join Zimperium®, a leader in enterprise mobile security, as a Customer Success Manager in London. You will manage post-sale customer relationships, focusing on renewals, expansion opportunities, and driving solution adoption. This role requires strong customer management and technical skills. You will proactively manage client relationships, demonstrate business value, and maintain high customer satisfaction. The position needs a blend of customer management experience and a strong technical background. Regional travel is required for customer meetings.

Requirements

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions
• 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
• Self-motivated, strong problem-solving skills with good business acumen
• Database/SQL skills are a must
• Ability to travel as needed to customer sites

Responsibilities

• Account Management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
• Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
• Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
• Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
• Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
• Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer

Preferred Qualifications

• Startup experience
• Domain expertise in Mobility & Security