Customer Success Manager, Growth & Retention

Summary

Join our team as a Customer Success - Growth & Retention Specialist and be responsible for the growth and retention of our restaurant partners. Represent Quandoo and serve as a point of contact for existing customers, build and maintain long-term successful partnerships, and work on increasing sales and occupancy rates.

Requirements

• Be goal-oriented, eloquent, and customer-oriented
• Convince through authentic and open-minded behavior
• Feel comfortable with people contact, both on the phone and in person
• Have a high affinity for solution-oriented communication
• See communication in word and writing as one of your strengths
• Be innovative and remain calm even in stressful situations
• Enjoy dynamic processes and show high flexibility in daily business and work well in a team

Responsibilities

• Represent Quandoo and be the point of contact for our existing customers
• Build and maintain long-term successful partnerships
• Work on increasing sales and occupancy rates through new ideas and measures
• Be responsible for the strategic and operational orientation of customer relationships
• Support our restaurant partners in using the Quandoo system optimally and having an optimal online presence
• Work actively on existing customers' topics for countries DE, AT & CH
• Act as a bridge between different internal departments, restaurant partners, and the customer database (Salesforce)

Benefits

• Flexible working hours
• Up to 30 days of vacation
• Free 1:1 sessions with professional psychologists and digital training tools for mental health, provided by our partner nilo.health
• Discounts on offers from over 1,500 companies and brands, provided by our partner Corporate Benefits
• Contribution to retirement savings of 30%