Customer Success Partner Inpatient

Summary

Join Qventus, a healthcare transformation leader, as a Customer Success Partner. You will cultivate and maintain relationships with clients, ranging from executive leadership to end-users. This role is crucial for communication and coordination between Qventus and clients, acting as the engagement manager from kickoff to ongoing success. You will leverage your expertise in complex engagement management, account management, and analytics to deploy Qventus products, identify new use cases, and drive customer value. The position requires strong communication and partnership skills to influence clients and advocate for product improvements. You will also build a strong customer base that serves as a reference for prospective clients.

Requirements

• Must have 3-5 years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS company
• Project management experience for complex implementations in the provider-side healthcare setting
• Knowledge of provider-side hospital operations
• A track record of applying strong quantitative and analytical skills in prior roles
• Ability to travel up to 25-50% nationwide

Responsibilities

• Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal
• Leverage deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoption
• Effectively lead complex engagements with matrixed teams (clinical, technical and operational)
• Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes
• Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills
• Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
• Create a customer base who is excited about Qventus and serves as a reference for prospective customers

Preferred Qualifications

• Business development, sales, or account management/growth experience
• Knowledge of the landscape of acute care patient flow processes, challenges, and solutions
• Change management experience
• Experience working with product managers, engineers, and technical teams

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards