Customer Success Partner Support Specialist

Summary

Join our team as a Customer Success - Partner Support Specialist and be the voice of Quandoo for restaurant partners.

Requirements

• Be communicative, innovative, friendly, and keep a cool head
• Think outside the box
• Enjoy dynamic processes and show high flexibility in daily business and work well in a team
• Have a positive attitude and solution-oriented behavior
• Work structured and thoroughly

Responsibilities

• Be the Ansprechpartner:In for our restaurants and guests, supporting them with their questions and concerns (telefonisch, per E-Mail und im Live-Chat)
• Work actively on Partner Support-Themen der Länder Deutschland, Österreich und Schweiz
• As Kundenbetreuerin, form a bridge between various internal departments, restaurant partners, and the external team
• Maintain the internal customer database (Salesforce)

Benefits

• Flexible work arrangement: Work from our offices, at home, or on the road
• Balance your life: Enjoy flexible working hours and up to 30 days of vacation
• Stay mentally fit: Use our free 1:1 sessions with professional psychologists, as well as digital training and tools for mental health - provided by our partner nilo.health
• Stay physically fit: Train and enjoy great discounts at Urban Sports Club and Fitness First