Customer Success Professional

Summary

Join Oowlish, a rapidly growing Latin American software development company, and collaborate with clients from the US and Europe on cutting-edge digital solutions. As a valued team member, you will enjoy a nurturing work environment, professional development opportunities, and the chance to make a significant international impact. We offer remote work flexibility, enabling a personalized work-life balance. We seek passionate technology professionals proficient in English and eager for global remote collaboration. The role involves customer success, support, or SaaS, leveraging your expertise to contribute to our innovative projects.

Requirements

• Fluency in Portuguese and strong English communication skills
• 2+ years in Customer Success, Support, or SaaS roles
• Familiarity with Zendesk or similar support platforms
• Ability to host and facilitate webinars or online training
• Passion for customer education and lifecycle engagement
• Strong documentation and knowledge-sharing mindset
• Process-oriented with a drive to identify improvements and automation
• A collaborative team player with a desire to help build something from the ground up

Responsibilities

• Collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions
• Contribute to creating a nurturing work environment
• Have opportunities for professional development, growth, and a chance to make a significant international impact
• Craft a work-life balance that suits your personal and professional needs
• Engage in remote collaboration for a worldwide presence

Preferred Qualifications

Experience using CRM tools (Zoho CRM is a plus)

Benefits

• Home office
• Flexible Hours
• Competitive compensation based on experience
• Career plans to allow for extensive growth in the company
• International Projects
• Oowlish English Program (Technical and Conversational)
• Oowlish Fitness with Total Pass
• Pet adoption incentive
• PTO Bonus
• Games and Competitions