Customer Success Project Manager

Summary

Join Data Society as a Contract Customer Success Project Manager and play a key role in delivering cutting-edge data and AI training to large corporations and government agencies. You will manage the creation and delivery of virtual and in-person training programs, ensuring client and learner success. Responsibilities include managing client touchpoints, scheduling experts and instructors, assessing client needs, and tracking outcomes. This is a part-time, fully remote opportunity (~20 hours/week) open to US-based candidates, with potential for full-time conversion after six months. You will act as a dedicated client advocate, building strong relationships to drive renewals and upsells. Data analysis and process improvement are also key aspects of the role.

Requirements

• 3+ years in a customer facing project management or operations role, ideally in education or client service-focused organizations
• Experience using project management tools such as Jira or ClickUp
• Excellent time management and project organization skills
• Excellent written and verbal communication skills and the ability to manage customers through complex processes
• Comfort with all Google and Microsoft Office applications
• An interest in and willingness to learn about data and AI upskilling

Responsibilities

• Act as the dedicated advocate for our clients, ensuring their needs are met and championing the learners' success throughout their training journey
• Manage the customer journey from pre-sale implementation planning through learning program completion, ensuring customer satisfaction goals and internal delivery timeline and budget expectations are met
• Build strong relationships with clients which drive renewals and upsells, and coordinate with the sales team to engage with those opportunities
• Identify, scope, and track project timelines and coordinate team efforts, aligning the needs of the client to the schedules of the SMEs and instructors who develop and deliver the training content
• Communicate across project teams using a variety of project management tools to ensure alignment and project delivery (including ClickUp and Jira)
• Participate in regular project review meetings and processes
• Be a data advocate by analyzing course data and developing easy-to-understand reports and visualizations for clients and team members
• Suggest opportunities for improvement and work on special projects to improve internal or customer facing processes, as assigned

Preferred Qualifications

Experience in a learning or teaching environment and/or experience with Learning Management Systems (LMS) is a plus