Customer Success Renewal Manager

Summary

Join Smartsheet as a Customer Success Renewal Manager and contribute to the success of our customer renewals portfolio. You will be an integral part of the account team, ensuring positive customer experiences throughout the renewal process. This role involves collaborating with various teams, forecasting renewals, identifying and mitigating risks, and prioritizing tasks for optimal outcomes. The ideal candidate possesses extensive experience in SaaS contracting, negotiation, and problem-solving. This position offers a competitive salary and benefits package, including health insurance, retirement plan, paid time off, and flexible work options.

Requirements

• 4+ years of Sales, Customer Success, or Finance experience
• 1+ year of experience working in a software renewal role
• Negotiation skills with experience driving contracts to completion
• Experience analyzing complex problems, developing recommended solutions, and/or managing risk
• Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
• Motivated by an entrepreneurial mindset and comfortable with ambiguity
• Experience working with Salesforce and Smartsheet

Responsibilities

• Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
• Ensure a positive customer experience throughout all stages of the renewal process
• Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes
• Build and communicate an accurate forecast for upcoming renewals
• Identify and highlight any renewal risk to your partners and work with all team members to order to develop resolution strategies
• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Highlight opportunities for process improvement
• Perform other duties as assigned

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)