Enterprise Customer Success Manager

Summary

Join Vivian Health, a leading healthcare jobs marketplace, as an Enterprise Customer Success Manager. You will be a strategic partner to our largest healthcare staffing agencies, driving adoption, increasing customer lifetime value, and expanding relationships. This role requires a strong background in enterprise customer success and experience managing large-scale accounts within the healthcare staffing industry. You will develop strategic partnerships, drive adoption and growth, deliver measurable impact, champion the customer voice, and foster operational excellence. Vivian Health offers a competitive compensation package with benefits including flexible time off, comprehensive health insurance, 401k, generous parental leave, a work-from-home stipend, and more. This is a remote, full-time position.

Requirements

• Experience: 5+ years in customer success, account management, or a similar client-facing role managing large-scale accounts within the Healthcare Staffing industry
• Revenue Growth: Proven track record of driving post-sales revenue growth, renewals, and expansion
• Communication Skills: Strong executive presence and communication skills, with the ability to lead conversations, build rapport, and drive strategic outcomes
• Organizational Skills: Highly organized with excellent project management skills—able to prioritize, multitask, and meet deadlines in a fast-paced, remote environment
• Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making

Responsibilities

• Develop Strategic Partnerships: Cultivate deep, long-term relationships with key stakeholders and decision-makers across complex, multi-layered enterprise accounts
• Drive Adoption & Growth: Increase platform utilization and identify opportunities for upsells, cross-sells, and expansion by aligning Vivian’s solutions to client goals
• Deliver Measurable Impact: Lead customer business reviews and strategy sessions, demonstrating value through data, metrics, and ROI analysis
• Champion the Customer Voice: Serve as a customer advocate internally, partnering with Sales, Product, Engineering, and Marketing to enhance the platform and customer experience
• Operational Excellence: Build and execute account plans, ensuring customers meet key milestones and objectives. Monitor health scores, identify risks, and develop mitigation plans proactively
• Foster Innovation: Collaborate cross-functionally to streamline workflows and develop scalable processes that improve customer success outcomes enterprise-wide

Benefits

• Flexible Time Off
• Comprehensive Health Insurance Plans, including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Work-from-home stipend
• Access to Corporate Discount Program
• Pet Insurance