Customer Success Representative

Summary

Join Great Minds as a Seasonal Customer Success Representative! This remote, entry-level position offers a chance to provide exceptional customer service in a fast-paced environment. You will handle high volumes of inbound calls, emails, and web inquiries, assisting customers with product information, order placement, and more. The ideal candidate is tech-savvy, a quick learner, and possesses excellent communication and problem-solving skills. This seasonal role runs from May through September, offering an hourly pay of $19/hr. Apply now and become a valuable member of our Operations Team!

Requirements

• Be self-motivated with excellent creative and proactive problem-solving skills
• Possess incomparable people skills with the ability to handle difficult situations with poise
• Show willingness to learn about company products and policies to better assist customers
• Be able to efficiently multi-task in a fast-paced environment
• Possess excellent verbal and written communication skills
• Be highly proficient with Microsoft Office
• Be able to work remotely in a professional and secure environment
• Have a high school degree with minimum 1-3 years' experience in a customer service-related field

Responsibilities

• Work collaboratively with several Great Minds teams as well as other members of the Customer Success Team
• Assist customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, professional development options, order placement, and shipping/receiving of materials in high volumes
• Route inquiries to the appropriate Great Minds team(s) for assistance
• Handle various related projects as needed
• Practice consistent and concise communication with both customers and internal contacts
• Keep clear and meticulous records of customer interactions through the organization’s Customer Relations Management (CRM) tool
• Assist in CRM data validation and management
• Track orders through various stages of fulfillment

Preferred Qualifications

Have experience utilizing Salesforce or other CRM software

Benefits

• Hourly Pay = $19/hr
• Remote work