Customer Success Representative

Summary

Join Great Minds as a Seasonal Customer Success Representative and provide exceptional service to our customers. This entry-level, remote position involves handling high volumes of inbound calls, emails, and web inquiries, offering pre- and post-sales support. You will collaborate with various teams, route inquiries effectively, maintain meticulous customer records using our CRM, and track order fulfillment. The ideal candidate is tech-savvy, a quick learner, and excels in a remote team environment. This seasonal role runs from May through September, offering an hourly pay of $19/hr. A high school degree and 1-3 years of customer service experience are required.

Requirements

• Self-motivated with excellent creative and proactive problem-solving skills
• Incomparable people skills with the ability to handle difficult situations with poise
• Willingness to learn about company products and policies to better assist customers
• Ability to efficiently multi-task in a fast-paced environment
• Excellent verbal and written communication skills
• Highly proficient with Microsoft Office
• Ability to work remotely in a professional and secure environment
• High school degree with minimum 1-3 years' experience in a customer service-related field

Responsibilities

• Works collaboratively with several Great Minds teams as well as other members of the Customer Success Team
• Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, professional development options, order placement, and shipping/receiving of materials in high volumes
• Routes inquiries to the appropriate Great Minds team(s) for assistance
• Handles various related projects as needed
• Practices consistent and concise communication with both customers and internal contacts
• Keeps clear and meticulous records of customer interactions through the organization’s Customer Relations Management (CRM) tool
• Assists in CRM data validation and management
• Tracks orders through various stages of fulfillment

Preferred Qualifications

Experience utilizing Salesforce or other CRM software