Customer Success Representative

Summary

Join Jibble Group as a Customer Support Representative and be the first point of contact for customer inquiries, ensuring timely responses and high satisfaction. You will handle basic customer support questions, engage with customers, and proactively upsell Jibble features. Responsibilities include responding to product inquiries, escalating complex issues, endorsing sales leads, and collaborating with the product team on feature requests. The ideal candidate is a native English speaker or possesses exceptional communication skills, is confident on the phone and in writing, understands urgency and prioritization, and can handle technical questions.

Requirements

• You can work on US time
• You are either a native English speaker, or you possess exceptional written and spoken communication skills
• You are super confident on the phone and in writing
• You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
• You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions

Responsibilities

• Respond to product inquiries and issues in a timely manner
• Identify and escalate second line support issues to the right channels (such as bugs, refunds)
• Endorse cases to the Sales Team for cases involving pricing and payment
• Proactively upsell Jibble features to our products and offer/schedule demos with customers
• Working with the Product team to ensure feature requests are captured and prioritized