Customer Success Representative

Summary

Join Neurolutions as a Customer Success Representative and contribute to the success of our innovative IpsiHand device. You will play a vital role in supporting both sales and clinical teams, assisting customers throughout their journey with the device. This work-from-home position requires strong communication and customer service skills. You will manage customer interactions, schedule events, gather insurance information, and collaborate with the sales team to improve processes. A Bachelor's degree and 1-2 years of relevant experience are required. Passion for healthcare and a results-driven attitude are essential for success in this exciting opportunity.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• 1-2 years of sales or customer service experience or equivalent
• Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
• Self-motivated, driven to succeed, and competitive
• Strong verbal and written communication skills
• Fast learner, team player, with the ability to adapt to change quickly

Responsibilities

• Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
• Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
• Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
• Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
• Be the first point of contact for prospective and active users of the IpsiHand
• Track customer progress through each stage of the funnel
• Partner with the sales team to help develop new processes in a startup environment that help drive efficiency and productivity

Preferred Qualifications

Experience with rehabilitation and stroke

Benefits

Work-from-home and remote position