Customer Success Representative

Summary

Join Neurolutions as a Customer Success Representative and contribute to the sales and promotion of our innovative IpsiHand device. This work-from-home position involves supporting customers throughout their journey, from initial contact to active use. You will manage customer communications, schedule events, gather insurance information, and collaborate with sales and clinical teams. The ideal candidate possesses a Bachelor's degree, 1-2 years of sales or customer service experience, strong communication skills, and a customer-centric approach. This is an hourly role offering the opportunity to be part of a growing, winning team in a dynamic startup environment.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• 1-2 years of sales or customer service experience or equivalent
• Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
• Self-motivated, driven to succeed, and competitive
• Strong verbal and written communication skills
• Fast learner, team player, with the ability to adapt to change quickly

Responsibilities

• Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
• Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
• Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
• Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
• Be the first point of contact for prospective and active users of the IpsiHand
• You’ll be on the front line and empowered to help our team learn to think in new ways about the customer experience and journey
• Track customer progress through each stage of the funnel
• Partner with the sales team to help develop new processes in a startup environment that help drive efficiency and productivity

Preferred Qualifications

Experience with rehabilitation and stroke a plus

Benefits

• This is an hourly role
• Additionally, this role is a work-from-home and remote position