ClickView is hiring a
Customer Success Specialist
closedClickView
π΅ $50k-$70k
πRemote - Australia
Summary
The job is for a Customer Success Specialist at ClickView, a worldwide leading educational video company. The role involves nurturing relationships with customers and supporting the customer success team to provide optimal customer satisfaction. The position is full-time, permanent, and hybrid (office and remote work).
Requirements
- 2 years' experience in a customer facing role, with superb customer service skills
- Experience in renewals or sales support beneficial
- Exceptional written and verbal communication skills with strong attention to detail
- Strong ability to build and foster relationships
- Customer centric in mindset and implementation
- Ability to problem solve and think critically
Responsibilities
- Respond to the renewals console within 24 hours
- Process renewals and send invoices for all committed customers
- Monitor renewal reminders and triage as required
- Make outgoing phone calls to lock in meetings with customers for Customer Success Managers to attend
- Support Customer Success Managers with customer renewal follow based on forecast stage
- Provide weekly renewal report progress to leaders
- Process new sales within 24 hours of handover from sales team
- Support automated customer bucket by reviewing accurate contacts, facilitating transactional renewals process and escalating where necessary
- Accurately document all actions and information on cases and requests
- Share information and actively assist other team members to deliver quality outcomes for customers
Benefits
- Extra paid Wellbeing and Volunteering leave
- Flexible working hours and arrangements
- 100 days working from anywhere
- Employee discounts
- Learning and Development budgets
- Wellbeing Policy
- Generous parental leave policy
- Regular social events and conferences
This job is filled or no longer available
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