Remote Customer Success Specialist

Summary

Join Fliff Inc as a Customer Support Specialist to assist customers with technical problems and provide excellent customer support.

Requirements

• Experience as a Customer Support Specialist or similar CS role is preferred
• Familiarity with our industry or a desire to learn
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance and resolution
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share with our Management and Product teams
• Assist in training other Customer Support Representatives

Benefits

• Top tier compensation + benefits package
• Flexibility to work from the company’s office or remotely
• Opportunity for professional growth in a dynamic and international environment
• Informal, friendly and knowledge-sharing environment
• $30,000 - $60,000 a year