Fliff is hiring a
Customer Success Specialist

Summary

Fliff Inc is seeking a Customer Support Specialist to assist customers with technical problems and provide support for their products and services. The role involves responding to customer queries, identifying customer needs, analyzing product malfunctions, updating internal databases, monitoring social media for complaints, sharing feature requests, and gathering customer feedback.

Requirements

• Experience as a Customer Support Specialist or similar CS role is preferred
• Familiarity with our industry or a desire to learn
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance and resolution
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their issues are resolved
• Gather customer feedback and share with our Management and Product teams
• Assist in training other Customer Support Representatives

Benefits

• Top tier compensation + benefits package
• Flexibility to work from the company’s office or remotely
• Opportunity for professional growth in a dynamic and international environment
• Informal, friendly and knowledge-sharing environment
• An interesting and challenging job that allows you to explore paths to creating successful software solutions