Remote Customer Success Specialist
Fliff
π΅ $30k-$60k
πRemote - United States
Please let Fliff know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Fliff Inc as a Customer Support Specialist to assist customers with technical problems and provide excellent customer support.
Requirements
- Experience as a Customer Support Specialist or similar CS role is preferred
- Familiarity with our industry or a desire to learn
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance and resolution
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Management and Product teams
- Assist in training other Customer Support Representatives
Benefits
- Top tier compensation + benefits package
- Flexibility to work from the companyβs office or remotely
- Opportunity for professional growth in a dynamic and international environment
- Informal, friendly and knowledge-sharing environment
- $30,000 - $60,000 a year
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Please let Fliff know you found this job on JobsCollider. Thanks! π