Summary

The job is for a Customer Success Specialist in Hostinger's French & Arabic team. The role involves troubleshooting customer issues related to emails and websites. The candidate should have at least 1 year of experience in the IT field or related studies, proficiency in English, French, and Arabic, high emotional intelligence, strong problem-solving skills, empathy, tactfulness, proactivity, a can-do attitude, a learning mindset, a typing speed of 50 WPM, availability for 40 hours per week, specific computer requirements, and an internet speed of at least 50 Mbps. The benefits include a permanent remote opportunity, competitive monthly compensation, initial training period, additional service fee, commissions, paid suspension days, flexible compensation models, tools for personal growth, and active internal growth opportunities.

Requirements

C1 or native written English proficiency
C1 or native written French proficiency
C1 or native written Arabic proficiency
Minimum 1-year of experience in the IT field, and/or IT-related studies (a must)
Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must)
Ability to multitask and handle multiple customer inquiries simultaneously
High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
Strong problem-solving skills and the ability to think critically when addressing tasks
Ability to show empathy, tactfulness, and proactivity when interacting with customers
Hunger for growth & a can-do attitude!
A curious and always learning mindset - if you don’t know, how can you find out more?
Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
A typing speed of ≥ 50 WPM
Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
A computer with the following parameters: processor - Intel i5 or higher (has to be 10th generation or later), AMD Ryzen 4000 or higher, RAM: 16 GB or higher (for Windows) & 8 GB or higher (for Mac Os)
Operating system: Windows. 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X., with macOS 13.6 or later
Ability to boost the internet speed up to 50 Mbps

Responsibilities

Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner
Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
Be a true ambassador by empowering our customers to build their online success!

Benefits

Permanent remote opportunity!
A competitive monthly compensation for services ranging between 600-700 USD
Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas
Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered
Commissions (10%) can be earned by offering additional services for our customers
Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
Flexible compensation models to choose from: Fix and Variable!
Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023

Hostinger International is hiring a Customer Success Specialist