Remote Customer Success Specialist

Summary

Join Hostinger, where we build world-class solutions for anyone to easily succeed online. We are looking for a Customer Success Specialist to join our Customer Success Team.

Requirements

• C1 or native written English proficiency
• C1 or native written French proficiency
• Minimum 1-year of experience in the IT field, and/or IT-related studies (a must)
• Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must)
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
• A typing speed of ≥ 50 WPM
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
• A computer with the following parameters: processor - Intel i5 or higher (has to be 10th generation or later), AMD Ryzen 4000 or higher, RAM: 16 GB or higher (for Windows) & 8 GB or higher (for Mac Os)
• Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X , with macOS 13.6 or later. Linux : Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher
• Ability to boost the internet speed up to 50 Mbps

Responsibilities

• Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner
• Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by daily polishing your technical expertise
• Deliver impactful work on a global scale

Benefits

• Permanent remote opportunity!
• A competitive monthly compensation for services ranging between 600-700 USD
• Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas
• Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered
• Commissions (10%) can be earned by offering additional services for our customers
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023