Customer Success Specialist

Summary

The job description is for a Customer Success Manager role at Opinov8, a digital solutions provider. The role involves onboarding new customers, providing product training, serving as the primary point of contact for customer inquiries, identifying and addressing customer needs, tracking client requests, participating in client calls, supporting the Help Desk, conducting UAT and production checks, configuring basic product setups, leading documentation updates, collaborating with the Customer Success team, working closely with the Product team, and preparing weekly reports.

Requirements

• Strong organizational and time management skills
• Effective communication and interpersonal skillS
• Presentation skills
• Active listening
• Quick learner
• Effectively managing multiple tasks and priorities

Responsibilities

• Develop and execute comprehensive onboarding plans for new customers
• Guide clients through implementation steps
• Deliver product training and education, including demos and basic system setup
• Serve as primary point of contact for customer inquiries and issues
• Proactively identify and address customer needs and challenges
• Track all client requests and progress
• Actively participate in client calls, creating meeting minutes and tracking action items
• Support Help Desk by triaging tickets, recreating issues, communicating with clients, and resolving concerns
• Conduct UAT and production checks to ensure correct tenant setup
• Configure basic specific product setups, including permissions, email notifications, and client data management
• Lead and update documentation, knowledge base, guides, and how-to documents for clients
• Collaborate with the Customer Success team to provide necessary support
• Work closely with the Product team to communicate client feedback and help define priorities
• Prepare weekly reports

Preferred Qualifications

JIRA/Confluence knowledge as a plus

Benefits

• Digital-First Approach: Great talent knows no borders! You can work from wherever you are
• Remote Work Model: Balance your professional and personal life with our flexible working conditions
• Exciting Projects: Dive into impactful projects across various industries that challenge and spark your creativity
• Boost Your Expertise: Elevate your career with unmatched experiences that expand your knowledge and master skills
• Join the Best Team Ever: Collaborate with our diverse and сross-cultural team of passionate technologists and creative thinkers who inspire and support