Remofirst is hiring a
Customer Success Specialist

Summary

The job is for a Customer Success Manager at Remofirst, a global payroll and compliance company. The role involves resolving customer issues, advocating for clients, sharing knowledge, improving processes, and more. Requires a Bachelor's degree in Business, Human Resources, or a related field, 3+ years of experience in customer success, account management, or similar roles, proficiency in CRM software and Microsoft Office Suite, excellent communication skills, strategic planning, critical thinking, time management, research skills, independence, empathy, motivation, and fluency in Upper-Intermediate English. Offers a startup environment, hyper-growth opportunities, work for market leaders, competitive compensation, top-of-the-range work equipment, 100% remote work, PTO regulated by local statutory, and a culture that values respect, kindness, the right to fail, hard yet smart work, diversity, and inclusion.

Requirements

• Bachelor's degree in Business, Human Resources, or a related field
• 3+ years of experience in customer success, account management, or a similar role
• Experience with global employment and compliance is a plus
• Proficiency in CRM software and Microsoft Office Suite
• Strong organizational and time-management skills
• Ability to work independently and manage multiple priorities

Responsibilities

• Advise and proactively guide customers and their employees through the global employment process
• Address and resolve client inquiries and issues promptly and effectively
• Collaborate with internal teams (e.g., product, finance, legal) to troubleshoot and solve client problems
• Act as the voice of the client within the company, providing feedback to improve our services and features
• Advocate for client needs and priorities in internal discussions and decision-making processes
• Stay updated on global employment laws, regulations, and best practices to provide accurate and relevant advice to clients
• Share knowledge and insights with the team to enhance overall client service
• Participate in regular team meetings and training sessions to stay current on product updates and industry trends
• Contribute to the development of client success strategies and initiatives

Preferred Qualifications

Upper-Intermediate English

Benefits

• Competitive compensation
• Top-of-the-range work equipment
• 100% remote work
• PTO regulated by local statutory