Customer Success Specialist

Summary

Join TeamSnap as a Customer Success Specialist and become the go-to expert for customers using our sports and communication platform. Guide customers through onboarding, providing training and support to ensure they effectively utilize our suite of products. You will manage operational tasks, build relationships, and collaborate with Sales and Success teams. Success in this role requires a positive attitude, strong communication skills, and above-average understanding of TeamSnap products. TeamSnap offers a fully remote work environment with competitive compensation and a comprehensive benefits package.

Requirements

• A positive attitude, always ready to offer help and support in a friendly and professional manner
• An above average understanding of TeamSnap products and services and best practices for their use
• An excitement to help customers and collaborate with colleagues to help them engage effectively with our product
• Excellent communication skills, both verbal and written
• Previous experience in SaaS environments

Responsibilities

• Delivering a “WOW” customer experience by providing expertise during onboarding and strategy calls, assisting customer setup, and supporting them through their immersion with TeamSnap
• Utilizing your exceptional ability to read customer cues, you’ll identify the best ways to assist each customer, providing training, offering setup recommendations, sharing best practices for success, and helping customers understand the breadth of the TeamSnap platform
• Manage a variety of operational tasks through SalesForce cases, including coordinating meeting times, ensuring customer tasks are completed, following-up on communications, and other activities to prepare customers for launch

Benefits

• We're proud to be remote-first . We've been remote since 2009, long before COVID made it cool
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
• $1,500 annual learning and development stipend
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!