Customer Success Specialist

Summary

Join WarrCloud, a fast-growing, well-funded start-up, as a Customer Success Specialist! This 100% remote opportunity offers competitive salary, stock options, and comprehensive benefits. You will be a strategic advisor to dealership clients, driving product adoption and customer satisfaction. The role involves direct customer engagement, account management, and acting as a liaison between clients and internal teams. Experience in customer success or account management within the automotive industry is required. Opportunities for growth and professional development are available.

Requirements

• Excellent relationship-building skills and strong written and verbal communication skills, effectively communicating at all levels
• Proactive problem-solving abilities with a solution-oriented mindset
• Strong background in reporting analysis
• High level of organization, accountability, and follow-up skills
• Adaptability and eagerness to learn new technologies and industry trends
• Ability to thrive under a rapidly changing work environment
• 2+ years in customer success or account management, ideally within the automotive industry
• Must have experience in the automotive industry
• A thirst for knowledge, ability to learn quickly and easily grasp new software applications and ideas
• Proven ability to build relationships and communicate effectively
• Strong organizational skills with a commitment to follow through
• Prior experience in account management
• Confident abilities utilizing Microsoft Excel and PowerPoint

Responsibilities

• Lead scheduled dealer meetings, ensuring action items are met by both WarrCloud and the dealership to keep clients aligned and engaged
• Guide new customers from onboarding through ongoing support, fostering loyalty and reducing churn by addressing challenges and celebrating successes
• Conduct reporting analysis and lead change management initiatives to enhance customer satisfaction and ensure seamless adoption of the WarrCloud Suite
• Act as a liaison between customers and internal teams, communicating client needs to drive improvements in product features, training, and overall satisfaction
• Partner closely with Sales on presentations, growth strategies, and engaging larger dealership groups
• Represent dealership needs and suggest product enhancements, working with the Product team to improve functionality and reporting capabilities

Preferred Qualifications

• Fixed Operations experience
• 5+ years in customer success, with experience in both dealership and executive-level interactions
• In-depth knowledge of Fixed Operations
• Bachelor's in Communication or Equivalent Work Experience
• Prior leadership experience
• Strong skills in conflict resolution

Benefits

• 100% Remote opportunity
• Competitive salary
• Stock Options
• Health care
• 401k
• 10 days of Paid Time Off per year
• 10 major holidays per year