Customer Support Advocate

Summary

Join Wonolo as a Customer Support Advocate (Email/Chat) and provide exceptional support to our users via email, chat, and phone. You will become an expert in our applications, addressing customer questions and concerns. This role requires dedication, a positive attitude, and commitment to teamwork. You'll need a quiet work environment, reliable technology, and the ability to meet performance expectations during a 30-day trial period. The position offers remote work from anywhere in the Philippines, along with various benefits and perks. Even if you don't meet every requirement, we encourage you to apply.

Requirements

Pass your nesting/probation period for you to become part of Wonolo permanently

Responsibilities

• Become an expert with our applications. You will be involved in learning our product from a functional perspective and then helping our customers with their questions and addressing their problems and concerns
• Maintain and promote Wonolo’s culture and work ethics
• Be proactive, hardworking, and open to giving and receiving feedback
• Work with everyone to meet our daily goals
• Attend your training and nesting (30-day trial) schedule
• Render at least 40 hours of work per week once you pass the 30-day trial
• Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues
• Attend the online training and nesting
• Pass the Trial Period. There will be four weeks of Nesting/Probation period. During these weeks, we will monitor your progress and evaluate your performance. We are expecting you to pass different key performance indicators (KPIs) which will be discussed during the training

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!