Customer Support Specialist

Summary

Join Aircall as a Customer Support Specialist and become a voice for our customers, efficiently identifying and resolving their issues. You will work closely with a global team, providing technical solutions and guiding users through product features. This role is remote from France, offering opportunities for growth and learning within a fast-growing B2B startup. You will impact customer satisfaction directly, collaborating with a diverse team and contributing to Aircall's success. Aircall offers a unique work environment, competitive salary, and benefits, including health coverage, lunch, commute, and sports.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Fluency in English & German is mandatory
• Excellent written and verbal communication skills
• Familiar with ticketing tools and systems
• An understanding of how CRMs systems work
• Strong understanding of basic computer skills
• Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities

• Work closely with our clients to identify, solve, escalate and advise them on their questions and concerns
• Efficiently identify, promote product education, recommending technical solutions and guiding product users through features and functionalities
• Closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times

Preferred Qualifications

Another European languages is a plus

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)