Bilingual Customer Support Representative

Summary

Join Xero's TaxCycle team as a bilingual Customer Support Representative! You'll provide exceptional support to Canadian tax professionals, assisting with software installations, configurations, and product ordering. Your expertise in income tax preparation and problem-solving skills will ensure client satisfaction. This role requires strong communication, technical proficiency, and tax knowledge. Xero offers a supportive and inclusive work environment with generous benefits, including paid leave, health insurance, and professional development opportunities.

Requirements

• Experience/knowledge in preparing personal or corporate tax returns
• Demonstrated ability to provide outstanding customer service
• Strong verbal and written communication skills to interact professionally with customers
• Knowledge and experience with various operating systems, computers, accessories and peripherals
• Ability to understand and explain technical tax legislation concepts
• Strong problem-solving skills, a positive attitude and a willingness to learn
• Proficiency in both English and French is required

Responsibilities

• Provide exceptional support to clients via phone and email, addressing questions on income tax preparation using TaxCycle’s suite of products
• Assist clients with installations, configurations and usage of TaxCycle and DoxCycle
• Manage client requests related to product ordering and purchasing
• Perform testing on various components as needed

Preferred Qualifications

Familiarity with Quebec taxes, trust, partnership, charitable organization, or T-slip return is a plus

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family
• Health insurance and dental reimbursement with vision allowances
• A healthcare spending account
• Fertility and family forming financial support
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices with shared meals
• Flexible working
• Career development