Customer Support Agent

Summary

Join 360Dialog, a leading provider of performance messaging solutions, as a Customer Support Agent in the EMEA region. You will provide exceptional support to customers across various channels, troubleshooting technical issues related to the WhatsApp API and assisting clients and partners. Collaborate with internal teams and Meta representatives to resolve challenges and optimize client use of WhatsApp. This role requires a digital-native mindset, 2+ years of customer support/technical experience, and API experience. Bonus skills include programming experience and familiarity with the WhatsApp Business API. Work remotely from anywhere in the world with a competitive remuneration package.

Requirements

• Digital native
• 2+ years experience in a customer support or technical role
• 2+ years of experience working with AP/s, debugging applications, checking logs and testing
• You identify problems and show initiative in finding simple solutions together with your team
• You are fluent (or C3+) in English
• You pay attention to detail and can structure your own day-to-day tasks

Responsibilities

• Provide support to our customers using the company channels - tickets, chat, email and online meetings
• Liaise with our L2 team to find solutions
• Help troubleshoot our API and solve technical problems
• Support our partners and clients navigate the WhatsApp API ecosystem
• Communicate with Meta representatives
• Close collaboration with APAC Sales and Account Management Teams

Preferred Qualifications

• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!

Benefits

• Work from anywhere in the world with full remote flexibility
• Receive a competitive remuneration package that reflects your skills and experience