Customer Support Agent

Summary

Join Bosch eBike Systems as an eBike Inside Technical Support Specialist, providing exceptional technical support to bike dealers and end consumers. You will troubleshoot technical issues, make warranty decisions, document cases in the CRM tool, and build strong customer relationships. This full-time, remote position offers a long-term contract, free weekends, and exclusive employee discounts. No prior experience is required, but fluency in English and Finnish is essential. The position is based in Barcelona and requires a valid NIE number. The starting date is May 2025.

Requirements

• A hands-on attitude and eagerness to learn; no previous experience required!
• Tech-savvy with a passion for all things related to eBikes and technology
• A people person who enjoys helping others and can effectively communicate with clients remotely
• Adventurous spirit who can balance a love for the outdoors with the responsibilities of an office job
• Fluency in English and Finnish (Suomi) is essential
• Based in Barcelona and possess a valid NIE number
• Available to work full-time
• Starting date for this vacancy is May 2025

Responsibilities

• Providing exceptional technical and service-minded hotline support to bike dealers, ensuring they feel confident and supported
• Engaging with end consumers to address technical inquiries, general product support, and spare parts needs, all while sharing your enthusiasm for eBikes
• Troubleshooting and resolving technical or software-related issues with a positive attitude and a knack for problem-solving
• Making informed warranty decisions in line with company guidelines
• Documenting calls and cases in our Customer Relationship Management (CRM) tool, ensuring a seamless support experience
• Building and nurturing excellent customer relationships, making every interaction memorable

Benefits

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth
• Enjoy a full-time position with a long-term contract directly with Bosch Service Solutions
• Work Monday to Friday – FREE WEEKENDS!
• Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade
• Thrive in a fun, rewarding working environment that encourages creativity and innovation
• Full training in Bosch eBike systems, including product portfolio, customer experience techniques, eBiking technologies, apps, and software