Customer Support Agent

Summary

Join Bosch eBike Systems as an eBike Inside Technical Support Specialist and become the go-to expert for bike dealers and end consumers. You will provide exceptional technical and service-minded hotline support, troubleshoot technical issues, make warranty decisions, and document calls in the CRM tool. This role requires fluency in French, Italian, and English, a valid NIE number, and availability to work full-time in Barcelona starting June 2025. The position offers a remote work setup, full training on Bosch eBike systems, employee discounts, and a fun, rewarding work environment. No prior experience is required, but a passion for eBikes and technology is essential. Embrace the opportunity to combine your love for cycling with your technical skills in a global company.

Requirements

• A hands-on attitude and eagerness to learn; no previous experience required!
• Tech-savvy with a passion for all things related to eBikes and technology
• A people person who enjoys helping others and can effectively communicate with clients remotely
• Adventurous spirit who can balance a love for the outdoors with the responsibilities of an office job
• Fluency in French, Italian and English is essential
• Based in Barcelona and possess a valid NIE number
• Available to work full-time
• Starting date for this vacancy is June 2025

Responsibilities

• Providing exceptional technical and service-minded hotline support to bike dealers, ensuring they feel confident and supported
• Engaging with end consumers to address technical inquiries, general product support, and spare parts needs, all while sharing your enthusiasm for eBikes
• Troubleshooting and resolving technical or software-related issues with a positive attitude and a knack for problem-solving
• Making informed warranty decisions in line with company guidelines
• Documenting calls and cases in our Customer Relationship Management (CRM) tool, ensuring a seamless support experience
• Building and nurturing excellent customer relationships, making every interaction memorable

Benefits

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth
• Enjoy a full-time position with a long-term contract directly with Bosch Service Solutions. Work Monday to Friday – NO WEEKENDS!
• Experience the freedom of a remote work setup that allows you to balance your professional life with your passion for biking and exploring the outdoors
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade
• Thrive in a fun, rewarding working environment that encourages creativity and innovation
• Full training in Bosch eBike systems, including product portfolio, customer experience techniques, eBiking technologies, apps, and software. Get ready to learn a lot!