Customer Support Agent

Summary

Join Blaze, a rapidly expanding online casino in Latin America, as a Customer Support Agent. Blaze.com, established in 2019, is transforming the iGaming industry by integrating social connections into its gaming platform. With over 2,000 games and a vibrant community of over 2 million registered players, Blaze is seeking a skilled individual to provide exceptional customer support through live chat and email. This role involves understanding customer needs, resolving inquiries, and building positive relationships while ensuring all questions and concerns are addressed effectively.

Requirements

• Fluent in English, knowledge in other languages is a plus
• Native in Portuguese
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week

Responsibilities

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

Benefits

• 100% Remote work
• Paid time off