Remote Customer Support Agent L1

Summary

Join our team at Palta for a busy season as Seasonal Customer Support L1 Representatives. Monitor incoming messages, handle user feedback, and collaborate with teams to resolve issues. This role offers the opportunity for top performers to secure longer-term positions.

Requirements

• Experience with Email and Chat channels
• Individuals located in the following time zones: GMT+8, GMT+3, GMT+2
• Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
• Fluency in written English is essential
• Ability to handle routine tasks under stress and remain organized
• Self-motivated and able to thrive in a fast-paced, ever-changing environment
• Tech-savvy with attention to detail
• 1-3+ years of experience in Technical Support, Customer Support, or a similar role
• Experience with mobile products is a plus

Responsibilities

• Monitor incoming messages via Email and Chat channels
• Handle user feedback professionally and empathetically
• Collaborate with other teams and colleagues on resolving issues
• Turn potentially negative customer interactions into positive experiences

Benefits

• Competitive salary
• Fully remote position
• Premium SIMPLE subscription
• Emergency days