Remote Customer Support Agent L1

Summary

Join our team as a Seasonal Customer Support L1 Representative to provide exceptional customer service, handle user feedback, and collaborate with other teams. This is a fully remote position with competitive salary, premium SIMPLE subscription, and emergency days.

Requirements

• Experience with Email and Chat channels
• Individuals located in the following time zones: GMT+8, GMT+3, GMT+2
• Excellent customer service skills: empathetic, accurate, compassionate, responsive, and resourceful
• Fluency in written English is essential
• Ability to handle routine tasks under stress and remain organized
• Self-motivated and able to thrive in a fast-paced, ever-changing environment
• Tech-savvy with attention to detail
• 1-3+ years of experience in Technical Support, Customer Support, or a similar role
• Experience with mobile products is a plus
• Willingness to work shifts (2/2 day, mid or night rotation)

Responsibilities

• Monitor incoming messages via Email and Chat channels
• Handle user feedback professionally and empathetically
• Collaborate with other teams and colleagues on resolving issues
• Turn potentially negative customer interactions into positive experiences

Benefits

• Competitive salary
• Fully remote position
• Premium SIMPLE subscription
• Emergency days