Interapt is hiring a
Customer Support Analyst, Remote - United States

Summary

The job description is for a remote Customer Support Analyst with Secret Clearance at Interapt. The role involves providing technical support to customers and troubleshooting complex issues. Requirements include 1 year of experience in a work from home customer support analyst role, current Security Clearance, knowledge of Service Now and customer support tools, strong technical aptitude, excellent communication skills, ability to work independently and in a team environment.

Requirements

• Minimum of 1 years of experience in a work from home customer support analyst role
• Current Security Clearance

Responsibilities

• Provide tier I technical support to customers via phone, email, and chat
• Identify, troubleshoot, and resolve complex technical issues
• Collaborate with support team to provide seamless customer service experience
• Document and track customer issues using our internal ticketing system
• Escalate unresolved issues to appropriate internal teams

Preferred Qualifications

Knowledge of Service Now and customer support tools is preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources