Interapt is hiring a
Customer Support Analyst, Remote - United States
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Summary
The job description is for a remote Customer Support Analyst with Secret Clearance at Interapt. The role involves providing technical support to customers and troubleshooting complex issues. Requirements include 1 year of experience in a work from home customer support analyst role, current Security Clearance, knowledge of Service Now and customer support tools, strong technical aptitude, excellent communication skills, ability to work independently and in a team environment.
Requirements
- Minimum of 1 years of experience in a work from home customer support analyst role
- Current Security Clearance
Responsibilities
- Provide tier I technical support to customers via phone, email, and chat
- Identify, troubleshoot, and resolve complex technical issues
- Collaborate with support team to provide seamless customer service experience
- Document and track customer issues using our internal ticketing system
- Escalate unresolved issues to appropriate internal teams
Preferred Qualifications
Knowledge of Service Now and customer support tools is preferred
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Wellness Resources
This job is filled or no longer available
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