Enrollment Production Support Analyst

Summary

The job description is for an Enrollment Production Support Analyst role at Ideon, a company in the health insurance and benefits industry. The role involves managing customer support, ensuring accurate enrollment, resolving production discrepancies, communicating with platforms and carriers, utilizing Ideon's proprietary toolset, and contributing to a high-performing team.

Requirements

• High proficiency in EDI and/or API technologies (5+ years), specifically in insurance enrollment processes
• Knowledge about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx)
• Experience supporting customers, with a customer-centric approach to all your work
• A proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment
• Strong written and verbal communication skills, capable of conveying technical concepts effectively and professionally
• Enjoy working with and delighting customers
• A desire to develop your technical skills with the latest technologies
• Analytical skills with keen attention to detail

Responsibilities

• Actively manage tickets related to enrollment data exchange, ensuring accurate and timely completion of all assigned tasks
• Monitor, respond to, and resolve production discrepancies within established SLA’s
• Deliver quality work with an eye for detail, delighting customers through clear, concise, and professional communication
• Utilize metrics to monitor and adjust performance for optimal efficiency
• Meet with platforms and manage relationships, owning issue resolution to drive high customer satisfaction
• Communicate technical concepts clearly and concisely to ensure platforms and carriers understand requirements and respond promptly
• Utilize Ideon’s proprietary toolset to manage work and deliver high-quality results for customers
• Contribute actively to a high-performing team focused on delivering resolutions to customers while sharing and contributing to organizational knowledge

Preferred Qualifications

Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms

Benefits

• 100% company-paid medical, dental, and vision for you and your dependents
• Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal
• On-site gym with locker rooms and showers
• Employee assistance program (EAP)
• Healthcare and dependent care FSA (Flexible Spending Account)
• Flexible PTO policy: take time off without worrying about accruals or carryovers
• Pre-tax commuting benefits
• Home office allowance so you can work comfortably wherever you are