FSAStore.com, Inc. is hiring a
Junior Support Analyst, United States

Summary

The Junior Support Analyst will manage IT needs, provide technical support, write documentation, update inventory, maintain assets, perform access reviews, and assist with onboarding/offboarding. They should have a Bachelor's degree in computer science or related field, 1-3 years of IT experience, strong technical skills, experience with Active Directory, cloud systems, communication skills, ability to interact with technical and non-technical staff, familiarity with remote desktop applications and helpdesk software (Atera is a plus), customer service focus, and attention to detail. Compensation: $50,000 - $65,000 with up to 10% annual bonus.

Requirements

• Bachelor’s degree in computer science or related field
• Minimum of 1-3 years of IT or Infrastructure-related experience
• Strong technical skills with the ability to troubleshoot issues as well as research and recommend solutions
• Hands on experience with end user device management
• Experience with Active Directory user management
• Experience with cloud systems such as Office 365, Google G-Suite and Azure Active Directory
• Excellent communication and writing skills
• Ability to interact with technical and non-technical staff.  Experience with technical writing and documentation
• High level of focus on customer service and attention to detail

Responsibilities

• Actively participate in managing, creating, updating, and resolving Help Desk tickets
• Provide software, hardware, and device technical support
• Provide executive support to C-level employees
• Write and maintain documentation of technical solutions
• Update existing Inventory Management software daily
• Maintain our IT assets
• Perform access reviews and follow through documentation on a specific cadence
• Maintain relationships with IT vendors for repairs, replacement, and servicing of our IT assets
• Assist with onboarding and offboarding of employees in a timely manner

Preferred Qualifications

Familiarity with remote desktop applications and helpdesk software, experience with Atera is a plus

Benefits

• Compensation: $50,000 - $65,000
• Discretionary Annual Bonus Eligibility: Up to 10%