Customer Support Analyst

Summary

Join Yuno, a company building payment infrastructure for global market participation, and become a Customer Support Analyst. As part of the Implementation & Technical Account Manager Team, you will contribute to our global expansion by testing software, creating test cases, identifying bugs, and preparing test reports. You will use Jira and industry-standard testing frameworks. This remote position requires basic knowledge of monitoring tools, proficiency in Jira, customer empathy, problem-solving skills, and fluency in English. Yuno offers competitive compensation, remote work options, a home office bonus, work equipment, stock options, health plan, flexible days off, and professional development courses.

Requirements

• Basic knowledge in monitoring tools
• Passionate about technology
• Proficiency in Jira
• Customer empathy and focus
• Problem-solving
• Fluent English

Responsibilities

• Test software products for overall stability and reliability
• Create and manage test cases for regression; create automation and performance testing
• Estimate, prioritize, plan, setup test environment, and conduct testing activities
• Identify, record, document thoroughly and track bugs using JIRA
• Perform thorough regression testing
• Analyze test results and prepare test summary reports
• Provide usability feedback on UX/UI
• Design, develop, and execute automated tests using industry-standard testing frameworks and tools
• Create, maintain, and enhance automated test suites to cover various aspects of payment processing, including payment gateways, transaction flows, and payment security
• Identify test scenarios and use cases for automation, considering various payment methods and scenarios

Benefits

• Competitive Compensation
• Remote work - You can work from everywhere!
• Home Office Bonus - We offer a one time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health Plan wherever you are
• Flexible Days off
• Language, Professional and Personal growth courses