Technical Support Analyst

Summary

Join Yuno, a company building payment infrastructure for global market participation, as a Technical Support Analyst. You will be part of the Implementation & Technical Account Manager Team, focusing on implementing a robust real-time monitoring system, preventing critical incidents, providing data-driven insights, and creating standardized processes. The role involves providing Level 1 client support, assisting backend teams with tasks like scripting and bug reproduction, and contributing to small development activities. This position requires basic knowledge of monitoring tools, coding experience, and experience in first-level technical support. Yuno offers competitive compensation, remote work options, a home office bonus, work equipment, stock options, a health plan, flexible days off, and professional growth courses.

Requirements

• Basic knowledge of monitoring tools
• Basic experience coding (scripting or debugging simple issues)
• Experience providing first-level technical support to customers
• Familiarity with APIs and how to assist users with basic integration or connectivity issues
• Strong customer empathy and service-oriented mindset
• Passionate about technology and eager to learn new tools and systems
• Analytical and problem-solving approach to technical issues
• Fluent in English

Responsibilities

• Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate
• Prevention of critical incidents before they impact clients
• Provide data-driven insights and propose improvements, positioning the NOC as a strategic team
• Create standardized processes that ensure operational excellence and enable scalability
• Ensure continuous operational coverage with well-defined shifts and seamless handovers
• Provide Level 1 support to clients , acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary
• Assist backend teams with tasks such as scripting, bug reproduction, log analysis, or basic API testing, while participating in small development activities to build backend knowledge

Benefits

• Competitive Compensation
• Remote work - You can work from everywhere!
• Home Office Bonus - We offer a one time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health Plan wherever you are
• Flexible Days off
• Language, Professional and Personal growth courses