Technical Support Analyst

Summary

Join Yuno, a company building payment infrastructure for global market participation, and become a Technical Support Analyst. As part of the Implementation & Technical Account Manager Team, you will implement a robust real-time monitoring system, prevent critical incidents, provide data-driven insights, create standardized processes, and ensure continuous operational coverage. You will also provide Level 1 client support, addressing issues and escalating critical incidents. This role requires basic knowledge of monitoring tools, coding experience, experience in first-level technical support, API familiarity, strong customer empathy, and fluency in English. Yuno offers competitive compensation, remote work, a home office bonus, work equipment, stock options, a global health plan, flexible days off, and professional development courses.

Requirements

• Basic knowledge of monitoring tools
• Basic experience coding (scripting or debugging simple issues)
• Experience providing first-level technical support to customers
• Familiarity with APIs and how to assist users with basic integration or connectivity issues
• Strong customer empathy and service-oriented mindset
• Passionate about technology and eager to learn new tools and systems
• Analytical and problem-solving approach to technical issues
• Fluent in English

Responsibilities

• Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate
• Prevention of critical incidents before they impact clients
• Provide data-driven insights and propose improvements, positioning the NOC as a strategic team
• Create standardized processes that ensure operational excellence and enable scalability
• Ensure continuous operational coverage with well-defined shifts and seamless handovers
• Provide Level 1 support to clients , acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary

Benefits

• Competitive Compensation
• Remote work - You can work from everywhere!
• Home Office Bonus - We offer a one time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health Plan wherever you are
• Flexible Days off
• Language, Professional and Personal growth courses