HR Professional Consulting is hiring a
End User Technical Support Analyst

Summary

The job involves providing onsite and remote technical support for various devices, software troubleshooting, and expertise in Windows 10/11 and Apple MacOS. The candidate should have knowledge of Microsoft M365 Sharepoint and OneDrive, and experience with VoIP phones is desirable.

Requirements

• Expertise and/or relevant experience in the following areas are mandatory
• Experience installing new computer hardware, software and peripherals
• Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices

Responsibilities

• Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems
• Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components
• Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration

Preferred Qualifications

• Expertise and/or relevant experience in the following areas are desirable but not mandatory
• 4+ years in onsite end user hardware and software technical support
• Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products