Remote End User Technical Support Analyst

Summary

Join our team as an End User Technical Support Analyst in Baton Rouge, Louisiana or Remote opportunities. Provide technical support, device deployment, and software troubleshooting.

Requirements

• Experience installing new computer hardware, software and peripherals
• Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices

Responsibilities

• Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems
• Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components
• Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration
• Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware
• Assist with Microsoft M365 Sharepoint and OneDrive content management
• Assist with Microsoft M365 Office applications support

Preferred Qualifications

• 4+ years in onsite end user hardware and software technical support
• Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products