Customer Support Associate

Summary

Join our fast-growing tech company as a customer support associate and work closely with internal teams to directly support customers and escalate issues. You will be responsible for organizing and escalating issues, helping answer product questions, and educating the customer base.

Requirements

• Strong problem-solving skills, with an ability to distill solutions from many sources of information
• Experience working in a customer service role
• Ability to learn new systems and tools quickly

Responsibilities

• Handle incoming customer questions and concerns via email and our Hubspot support portal
• Interface with internal sales and customer success teams to ensure pilots and existing customers are supported
• Work with the engineering team to escalate and investigate bugs and product questions
• Use Notion and other tools to manage internal processes and information

Benefits

• Unlimited PTO, 2-week minimum
• 401(k) plan
• Health insurance (medical, vision, and dental)
• Flexible work schedule