Amper Technologies is hiring a
Customer Support Associate, Remote - Worldwide

Summary

The job is for a Customer Support Associate at Amper, a fast-growing tech company in Chicago. The role involves handling customer queries, interfacing with internal teams, and working with the engineering team to resolve issues. Remote or Chicago location is available.

Requirements

• Strong problem-solving skills, ability to distill solutions from many sources of information
• Experience working in a customer service role
• Ability to learn new systems and tools quickly

Responsibilities

• Handle incoming customer questions and concerns via email and Hubspot support portal
• Interface with internal sales and customer success teams to ensure pilots and existing customers are supported
• Work with the engineering team to escalate and investigate bugs and product questions
• Use Notion and other tools to manage internal processes and information

Preferred Qualifications

Organized, strong note taker, good communicator

Benefits

• Unlimited PTO, 2-week minimum
• Location flexibility (remote or Chicago)
• 401(k) plan
• Health insurance (medical, vision, and dental)
• Flexible work schedule