Customer Support Associate

Summary

Join Blueprint, a venture-backed digital health company revolutionizing mental health therapy, as a Customer Support Associate. You will directly interact with our national network of customers, providing best-in-class support via chat and email. Your responsibilities include responding to inquiries, managing support tickets, troubleshooting issues, and contributing to our online help center. This role requires excellent communication skills, proven customer service experience, and a positive attitude. Blueprint offers a remote work environment, competitive salary and equity, comprehensive health benefits, paid parental leave, unlimited PTO, and opportunities for professional growth within a fast-growing, mission-driven company.

Requirements

• Excellent customer-facing communication skills
• A track record of great customer service
• A positive attitude, even when things get tough
• A willingness to go above and beyond to deliver an amazing customer experience
• 1+ years experience in a customer support or related role
• Experience with support/messaging platforms (e.g., Intercom, Zendesk, HelpScout)

Responsibilities

• Respond to customer questions and support inquiries via email and chat
• Communicate with customers about support ticket status, timelines, and final resolution
• Manage support tickets based on urgency and customer needs
• Troubleshoot & reproduce reported and/or known issues
• Help to create and maintain content and documentation in Blueprint's online help center

Preferred Qualifications

Experience working with mental health providers and/or a clinical background

Benefits

• Interesting, challenging, and meaningful work
• Work-life balance
• Competitive salary and equity
• 100% remote - no office, no commuting
• Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents)
• Paid Maternal/Paternal leave
• Semi-annual team gatherings (in Chicago!)
• Unlimited PTO
• Opportunities to grow with the company and shape our product
• Hardworking, mission-driven, friendly coworkers