Customer Support Associate

Summary

Join Experian Insurance Services as a Customer Support Associate and help reinvent the insurance broker model. This remote position involves managing customer accounts, explaining insurance products, and assisting third parties with policy documentation. You will work with customers through chat, email, and phone, ensuring their needs are met and expectations exceeded. A Property & Casualty insurance license is required, along with one year of customer service experience and previous call center experience. The role offers a collaborative team environment and various benefits, including paid time off, health insurance, retirement benefits, and wellness plans.

Requirements

• Property & Casualty insurance license
• 1 year of customer service experience
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change

Responsibilities

• Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
• Explain insurance products to customers using a consultative and empathetic approach
• Assist 3rd parties with policy documentation and changes
• Work in a fun and collaborative team environment

Preferred Qualifications

Spanish Speaking

Benefits

• 15 days of vacation accrual annually, five sick days, two volunteer days
• Group health insurance, Employee Assistance Program
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• DoorDash Pass subscription