Customer Support Associate

Summary

The job is a customer service role in a real estate services company (Lessen) that handles work orders for property maintenance and renovations. The employee will respond to messages, make outbound calls, qualify work orders, and communicate with residents, vendors, and clients. Lessen is an Equal Opportunity Employer.

Requirements

• Critical thinking skills
• Fast-paced decision making, ability to complete 100-120 follow up tasks per day
• Attention to detail and adherence to policies and procedures as measured by a weekly quality assurance check
• Resourceful, know when to reference our internal knowledge base for client-specific business rules, as well as when to reach out to management and other departments for guidance
• High level of care for our partners; residents, clients, and vendors
• Ability to adapt to change on a weekly basis due to client needs or updates to our technology

Responsibilities

• Replying to messages from vendors, clients, and residents, and then taking actions in order to move a work order towards completion
• Outbound phone calls to vendors to confirm they have capacity and can complete the job within the required timeframe
• Outbound resident communications via phone, email, and text
• Work order qualification checking for duplicates, vendor warranties, client direction, and resident responsibility
• Inbound calls from residents, vendors, and the client

Preferred Qualifications

Education Level – High school diploma required, Associates or Undergraduate degree preferred

Benefits

• Competitive compensation
• Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you’ll need to be successful