Customer Support Associate

Summary

Join a dynamic team at Lone Wolf to provide technical support and troubleshooting to customers via phone, email, and chat. As a customer support specialist, you will advise customers on product functionality, features, and other support-related inquiries, facilitate conflict resolution, and escalate issues when necessary.

Requirements

• 2-3 years of experience in Customer Support is preferred
• Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred

Responsibilities

• Supporting customers via email, chat and telephone on our proprietary software products
• Log details of all support sessions and customer challenges in our ticketing system
• Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
• Efficiently answer customer questions while displaying excellent email and telephone etiquette
• Recognize opportunities for improving product and customer experience based on the feedback you receive

Preferred Qualifications

• Salesforce CRM familiarity
• Chat support experience
• JIRA ticketing system familiarity
• Real Estate Multiple listing services familiarity
• Proficient with Microsoft Office Suite or related software